Privacy Policy

Effective: June 2026 | Last updated: June 2026 | Governed by the laws of India

This policy applies to the Referent advisors website (referentadvisorss.com), used by individuals and businesses to place compliance, registration, and advisorsy service orders.

1. Introduction

Welcome to Referent advisors Pvt Ltd ("Referent advisors", "we", "us", "our"). Compliance and registration services listed on this website are fulfilled through our authorised service partners operating in the background.

We are committed to protecting the privacy of our customers and the data entrusted to us in the course of service delivery. This Privacy Policy explains what data we collect, why we collect it, how it is used and protected, and what rights customers have over their data.

By using referentadvisorss.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Information We Collect

We collect information when you browse our service catalogue, submit an enquiry, place an order, or make a payment:

Category	Examples	How Collected
Identity data	Name, PAN number, GST number (if applicable)	Enquiry / order form
Contact data	Mobile number, email address	Enquiry form, OTP login
Order data	Service type, documents submitted for compliance matters	Customer actions on the website
Payment data	Transaction IDs, payment references	Payment gateway (card/bank credentials not stored)
Usage data	IP address, browser type, pages visited, session timestamps	Automatic — server and security logs
Communication data	OTP delivery logs, transactional email/SMS records	Authentication and email/SMS service providers

We do not collect sensitive personal data such as biometric information, health data, or financial login credentials.

3. How We Use Your Information

Information collected is used strictly for operating the website and delivering services:

• Authenticate customers securely via OTP-based login where applicable
• Process service orders and generate GST-compliant invoices
• Create and manage support tickets for order fulfillment by our authorised service partners
• Track and update order status and communicate progress to customers
• Process one-time payments
• Send transactional notifications — confirmations, status updates, invoices — via email and SMS
• Maintain order history for compliance and dispute resolution
• Improve website performance and enhance customer experience
• Comply with applicable Indian laws including GST, income tax, and company law

We do not use customer data for advertising or sell data to any third party under any circumstances.

4. Data Sharing & Disclosure

We share customer data only to the extent necessary for service delivery:

Recipient Category	Purpose	Basis
Authorised service partners	Fulfillment of compliance and registration orders on the customer's behalf	Contractual necessity
Payment processor	Processing one-time payments	Contractual necessity
Authentication provider	OTP delivery for secure login	Contractual necessity
Email/SMS service provider	Transactional emails/SMS — invoices, order updates, notifications	Contractual necessity
Infrastructure & security providers	Database hosting, DNS, SSL encryption, DDoS protection	Legitimate interest
Government & regulatory authorities	When required by law, court order, or regulatory demand	Legal obligation

All third-party service providers are bound by data processing agreements. We do not sell, rent, or trade customer data under any circumstances.

5. User Rights & Choices

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), customers have the following rights:

• Right to access: Request a summary of personal data Referent advisors holds about you
• Right to correction: Request correction of inaccurate or outdated information
• Right to erasure: Request deletion of data (subject to statutory retention obligations)
• Right to grievance redressal: Raise a complaint with our Grievance Officer
• Right to nominate: Nominate another person to exercise these rights on your behalf
• Opt-out: Customers may opt out of non-transactional emails via the unsubscribe link

To exercise any right, email referentadvisors@gmail.com with subject "Data Rights Request". We will respond within 30 days.

6. Data Security Measures

• All data in transit is encrypted using TLS/SSL
• Database access is protected by Row Level Security (RLS) — each customer's data is isolated
• Payment card and bank data is handled by our PCI-DSS compliant payment processor; we store only transaction reference IDs
• Admin access is restricted solely to authorised Referent advisors personnel
• Documents related to order fulfillment are stored in secure, access-controlled cloud storage

In the event of a data breach affecting your rights, we will notify you within 72 hours as required under the DPDP Act, 2023.

7. Cookies & Tracking Technologies

The website uses a minimal set of cookies strictly necessary for its operation.

Cookie Type	Purpose	Can Be Disabled?
Session cookies	Maintain your session securely	No — essential for functionality
Security cookies	CSRF protection and fraud prevention	No — essential for security
Analytics cookies	Aggregate, anonymised usage data to improve website performance	Yes — via browser settings

8. Children's Privacy

Our services are intended for adults and legally constituted entities seeking business compliance and registration support. We do not knowingly collect data from individuals under 18.

9. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via a notice on the website and by email to active customers. Continued use after the effective date constitutes acceptance.

10. Contact Information

Grievance Officer — Referent advisors Pvt Ltd
Email: referentadvisors@gmail.com  |  Website: www.referentadvisors.com

By using the Referent advisors website, you confirm that you have read and agree to this Privacy Policy.